
Connected commerce shouldn't break the bank. But as volume grows, so does the cost of mainstream commerce platforms, iPaaS, and order management software. That’s because the architectures of these solutions were not built for scale. But Sylentrix is, which allows our customers to realize 50-80% savings with unlimited retention.
SIMPLY PRICED, PAY AS YOU GO
We price predictably, based on orders received & active connector instances.
Want to self-manage Sylentrix? Contact sales to know more.
FAQ
What are connectors?
Connectors bridge the gap between Sylentrix and the various endpoints from which you capture or to which you materialize data. A quick primer: Sylentrix is from origin a unified data ops platform designed to enrich and integrate data and get it where you need it in real time. Materialization is how Sylentrix turns all the data within its runtime (which we call a data collection) into a table (which we call a Virtual Database) that users can easily query, delete, update etcetera (CRUD), (the materialized view). Sylentrix stores all data collections data in Virtual Databases, which are basically transactional, visualized and backed by cloud storage. When you create a materialization in Sylentrix, it runs a set of processes that continuously read from the data collections and insert or update data in the target system based on the key defined for that data collection. Sylentrix has a growing list of materialization drivers, which each support a particular target system (connectors). One of Sylentrix's major goals is to make it as easy as possible to materialize data collections into whatever system you want. At Sylentrix, we focus on commerce.
Is Sylentrix Headless?
Yes, Sylentrix is designed for headless shopping experiences across storefronts, apps and channels and allows brands, wholesaler, and retailers to adopt new technologies seamlessly and select those that align best with their strategic vision. To support headless, Sylentrix provides: Low-code Sylentrix is low-code, offering an easy to use developer-friendly data serialization language, using indentation to separate objects and fields. Developers can manage entire service lifecycles by designing, delivering, and assuring end-to-end journeys. Experiences Sylentrix adopts and supports experiences that are“designed-in” to the services, allowing developers to bypass the complexity of data manipulation logic to each individual head. Data normalization Sylentrix normalizes data in real time using its proprietary DataOps. However, this model is flexible enough to work with unstructured and transformed structured data. Data, Content & Services Sylentrix deploys services and moves content, product, order, intent, location, shipping, and other relevant data data to multiple heads, endpoints, and channels through GraphQL and REST API. Modular architecture Sylentrix modular architecture allows developers to assemble best in-class commerce solutions and only what’s needed. Modularity is essential for the design of scalable and flexible fit-for-purpose services. This allows developers to assemble best-in-class commerce architectures and only what’s needed. Sylentrix's open architecture is modular and designed to integrate easily with other tools. Sylentrix defines services as modular units that implement specific business functionality (PBC). These PBCs are the reusable building blocks for applications or solutions and can be considered as aggregations of microservices. Microservices are the way Sylentrix designs, builds and deploys modular applications, organised into well-defined services. PBCs are the way Sylentrix brings applications to market and how they are used by users. Focusing on a single functionality, Sylentrix's modular services can be easily reused in various contexts and can also be used as building blocks to meet new requirements. In addition, the modularity in the services prevents the propagation of changes to other services and therefore simplifies their maintenance. By combining modularity, low code and composability in the design of applications and services, Sylentrix raises the level of abstraction to create functionally recognisable as such by a business user, and reusable in the design of custom assembled products, applications and services. API Sylentrix incorporates API integration and event driven architectures into the data and service lifecycle. ELT /ETL The built-in tools for ELT/ETL and change data capture (CDC) make it easy to integrate batch or streaming data. Event driven The loose coupling of events enables systems to scale and update independently. This is how Sylentrix delivers flexibility and agility. API Gateway The Sylentrix API gateway provides a cohesive abstraction across all of the services in the Sylentrix application architecture – as a whole, while solving some of the edge/boundary problems on behalf of specific APIs. Service Mesh The Sylentrix service mesh infrastructure components allow the microservices to communicate by connecting the internal elements of applications and dictating how they can interact with one another. Data flow & orchestration Sylentrix connects data and content across the entire network and ecosystem, combining it, and preparing it for consumption. Event-driven by design Sylentrix leverages events as a core principle. An event is something that happened and generated a notification of some kind. Examples include an abandoned credit card detected or an placed order by a customer. The event is known as a change in state and typically triggers other events as part of a business process. The loose coupling of events enables Sylentrix to scale and update independently. This is how Sylentrix delivers flexibility and agility.
What is the Sylentrix B2B webstore?
The B2B webstore is a (near) real-time application running on top (via API) of Sylentrix Operational Data Hub /DataOps platform. The webstore supports both B2B seller and B2B buyer demands and is build together with our customers such as Nestlé Health, Marriott International, Radisson Blu, Proserve Dasri, Xeinadin, and Hunter Amenities. With Sylentrix, you can run as many B2B webstores as you need. The webstore supports everything sellers and buyers need. From new customer onboarding to customer specific pricing, order guides and price books. And SSO, MFA, RBAC, or more advanced security options are built-in. Most often, our customers use the web stores to sell directly from their ERP. Ergo, the ERP feeds Sylentrix. In return, Sylentrix feeds the ERP with orders, new potential customers (leads), etc. Our customers blend the B2B web stores with PunchOut connections, B2B marketplaces, B2B mobile commerce apps, social, and D2C channels via mobile Apps and mainstream eCommerce, and marketpaces such as Magento and WooCommerce and Otto. Sylentrix's connectors take care of the data manipulation and 2-way syncs. One of the greatest benefits of Sylentrix is that all data is centralized and available for both sellers and buyers. Sales teams can easily onboard new customers and create pricebooks and pricing rules. While customer service teams have all the information available to answer customer questions. Order entry teams assure that orders are processed well. Operators can manage the fulfilment and delivery. And customers access their orders, order status, shipping information, etc. With Sylentrix Plus Edition, this can be done on a worldwide scale from multiple entities, brands and departments. And last but not least, we own the code, so we can easily customize the entire Sylentrix to your specific needs. Or you can do it yourself with our Enterprise plan.
How is my bill calculated?
Your bill has three main components: 1. Orders received: Based on the amount of orders received from customers through Sylentrix. 2. Standard plan Connector Instance Usage: A connector instance is a connection to a source or destination. First 6 connector instances cost €100/month each, additional connector instances are €50/month each. 3. Plus plan Multi tenancy usage: A tenant is an environment often used by an entity. With the Plus plan, unlimited tenants and connector instances are included for €3,000 /month. The free Starter tier allows indefinite use with a 25 orders /month limit for up to 2 connector instances. Standard and Plus Plan customers can request a 30-day free trial.
Do you offer discount rates?
Yes, discounts are available based on volume commitments and contract duration.
How does Pay-as-You go pricing work?
For new users or those not wanting to commit to specific order volumes, pay monthly based on actual orders received & active connector instances with the Standard plan. The Plus plan starts with a 3 node k8s cluster. 4core, 4GB RAM each.Letting you run unlimited connections and scale as you need. Payments are processed by invoice via bank transfer or via Stripe and a credit card can be added.
How does Pre-pay work?
Pay upfront for a fixed orders received, connector instances or the Plus plan, usual over up to 12 months. Higher upfront payments receive greater discounts.
What are pricing examples?
STANDARD PLAN Sell directly from your ERP to B2B buyers and D2C consumers. Connect your ERP and Sylentrix stores all your items, pricing, stock, customers, and other relevant information centrally. Connect your D2C sales channels -such as Magento 2 (API), Tik Tok (API), Mobile App (API), WooCommerce (API)- and your B2B sales channels -Such as Shopify Plus (API), Zycus (OCI) and GEP (OCI) - to Sylentrix and create channel specific or customer specific price rules, offerings, and pricebooks, launch Sylentrix B2B webshop to provide PunchOut Catalogs and start syncing your data across these channels. Sylentrix capture the orders received. In this scenario you get charged for - 1 x Connector for ERP - 4x connector for D2C - 3x connector for B2B. - 1x B2B webstore used by Zycus & GEP buyers & Named B2B buyers. For the connectors you get billed EUR (6X EUR 100) + (2x EUR 50) := EUR 700. For the B2B webshop you get billed EUR 79,= For the orders received to we charge you 9 cents per order. An additional bill for order connectors for specific channels may apply.
How does the free trial work?
The free trial provides new users with 30 days of access to all the features of our Standard Plan and Plus Plan. At the end of the trial period, you have the option to upgrade to a paid plan or continue with the Free Plan, which includes a 25 orders and 500 SKU limit for up to 2 connector instances. No credit card is required to start the free trial.
What are my billing options?
Starter: No credit card or billing information required. Standard: Pay via credit card, debit card, or 30-day invoice. Plus: Pay via credit card, debit card, or 30-day invoice. Enterprise: Pay via invoice.
Where is my data stored?
In the free Starter Plan, your data is securely stored in Sylentrix's cloud storage across Leaseweb datacenters in Europe and retained for a limited period. With the Standard and Plus Plans and higher tiers, you can choose between storing your data at a Sylentrix location or in your own cloud for any duration you set.